My Martinez
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General

A parking meter is broken

Call Parking Meter Division at (925) 372-3591
Please have the meter number and location available.

Am I eligible for home care?

Born To Age
In Contra Costa County, getting help at home isn’t as easy as it sounds. For many, bringing a stranger into their home to take care of them in a very vulnerable time can seem overwhelming. There are worries about who that person might be, how much to pay them, how many hours they should work and the most prevalent: Can this person be trusted? Born To Age is directory to help assist you in finding a solution to this overwhelming time.

Contra Costa Health Services
As the county health system, Contra Costa Health Services is committed to ensuring the residents of Contra Costa are informed about what the Affordable Care Act (ACA) offers. The ACA, also known as Health Care Reform or Obamacare, means more people will have access to affordable health insurance. In addition, all new health plans are being required to provide preventive services like mammograms and immunizations without charging a deductible, co-pay or coinsurance.

Are bicycles permitted in the park?

Bicycles are permitted in parks along pathways with pedestrians having the right of way.

Are there any file name restrictions regarding digital photographs or documents I want to include with my E-Request?

File names can only contain letters, numbers, and/spaces plus the file type extension.  For example myphoto1.jpg and my letter.jpg are valid file names.  A file name with characters apostrophes and accent marks like myphoto's1.doc or myletter!.doc are not valid file names.

Are there any file name restrictions regarding digital photographs or documents I want to include with my request?

File names can only contain letters, numbers, and spaces plus the file type extension. For example, “myphoto1.jpg” and “my photo.jpg” are valid file names. A file name with special characters, apostrophes, or accent marks are not valid file names. For example, “myphoto’s1.doc” or “myletter!.doc” are invalid.

Are there athletic or fitness programs for adults?

The City's Recreation Department offers adult softball, seasonal water aerobics and lap swimming.   If you are interested in finding out more about those programs check out our Activity Guide for class dates and times or call 372-3510. 

The Martinez Adult School also offers a variety of classes.  You may contact them at 925-228-3276.

Can I submit a E-Request or Martinez Connects request anonymously or without logging in to E-Request and Martinez Connects?

Many of our request forms allow anonymous submittal or submittal without logging in.  However, some do not and you will have to provide your name and a contact method for the City to accept your request.

For those request types that require you to identify yourself, you will not be able to submit the request without providing all required information. 

If you submitted the request anonymously, or submit a request without logging in to E-Request, you will also receive a Lookup ID. You will need both, the RequestID and the LookupID to track your request. Please be sure to make a note of both numbers as you will need them to track your request.

Can I take my dog into the park (on or off leash)?

All of our parks require all dogs to remain on a leash while in a public park.

Can I track the status of my Request after I submit it?

You can track the status of your Request at any time.  If you submitted your request by logging into either E-Request, or by our mobile app, Martinez Connects, then you only have to log in again to see the status.

If you submitted the request anonymously, or submitted it without logging in to E-Request you will need both the RequestID and the LookupID to track your request. Please be sure to make a note of both numbers when you submit our request.

Can I track the status of my request after I submit it?

You can track the status of your request at any time. If you submitted your request while logged in through the mobile app, then you only have to log in to the app to see the status. You can also log in to the CRM system on the website.

If you submitted the request anonymously without logging in, you will need both the RequestID and the LookupID to track your request. Please be sure to make note of both numbers when you submit your request.

Do E-Request and Martinez Connects allow me to use the same login?

Yes, when you create an E-Request account you automatically establish a Martinez Connects account and vice versa.  In fact, you can even submit and track requests directly from your iPhone or Android smartphone with Martinez Connects.

Do I need a permit to remove a tree?

You do need a permit to remove a tree if it is on the protected tree list and there is a fee involved.  Please visit the city's website or 925-372-3515 for more information.  

Protected Tree Information

Tree Removal Application

Do I need a user account to submit a request through E-Request or Martinez Connects?

You do not need a user account to submit a request although we recommend it for your convenience.

If you submitted the request anonymously, or submitted a request without logging in to E-Request, you will receive a Lookup ID in addition to the Request ID. You will need both, the RequestID and the LookupID to track your request. Please be sure to make a note of both numbers or you will be unable to track your request. 

Do I need a user account to submit a request through the City of Martinez app?

No, you do not need a user account to submit a request; however, we recommend it for your convenience. If you submitted the request anonymously, or submitted a request without logging in to Martinez City Assist, you will receive a LookupID in addition to the Request ID. You will need both, the RequestID and the LookupID to track your request. Please be sure to make a note of both numbers or you will be unable to track your request.

Do I need to allow pop-ups to use E-Request?

E-Request uses a secure login method that opens the login window as a pop-up.  You need to allow popups from www.cityofmartinez.org

Does the City of Martinez offer any affordable housing programs?

Contra Costa County serves City of Martinez Residences with a host of programs, including financial help for down payment assistance, rehabilitation of owner-occupied housing, and weatherization programs.

For more information on Contra Costa County programs for individuals go to the following link:  http://ca-contracostacounty2.civicplus.com/4285/Programs

 

How and where do I register to vote?

You can register to vote at the Contra Costa County Voter Registration/Elections Department at 555 Escobar Street in Martinez.  Their telephone number is 925-335-7800.

555 Escobar Street

Martinez
CA 94553

How can I find a property's zoning designation or general plan designation?

The City of Martinez provides maps through Community View Maps, a Geographical Information System (GIS), which provides detailed information about properties from a geographic perspective.  The GIS information provided by the City of Martinez is a public resource providing a visual display of general information for your convenience.  Click here for maps and more information.

How can I know the quality of senior housing

Ombudsman Services of Contra Costa

Finding a facility can be a daunting task for residents and their families. Ombudsman Services is not a placement agency but we do offer assistance to individuals and their family and friends who are trying to navigate the long term care system

How can I reserve the Bocce Courts?

 For information contact the Martinez Bocce Federation.    http://www.martinezboccefederation.org/

How do I change my password on the mobile app?

Click on My Account from the home screen. Then select Update My Account. From that screen simply type in a new password and then hit Submit. 

If you experience difficulties changing your password, please notify support immediately at website@cityofmartinez.org. Thank you.

How do I get a copy of a deed?

Contra Costa County serves Residences with a host of services.  To get a copy of your deed, please contact the Contra Costa County's Clerk-Recorder Division at 925-335-7900 or http://www.ccclerkrec.us/recorder/county-recorder-division/

How do I report a street light outage?

To report a street light outage you can call the Martinez Corporation Yard at 925-372-3580.

Please have the Pole Number (located on the pole) and location or address when reporting.

How do I vote by absentee ballot?

Contact the Contra Costa County Election Division at 555 Escobar Street in Martinez.  Their phone number is 925-335-7800.

555 Escobar Street

Martinez
CA 94553

I am a senior, help me with Medicare/Medicaid paperwork

California Medicare News: 
Variety of current articles on Medicare-related topics.

Health Insurance Counseling & Advocacy Program (HICAP)
1-800-434-0222
Free counseling about Medicare, Medigap policies, Medicare Advantage plans, Medicare fraud, filing an appeal and long-term care insurance.  We offer appointments at the Martinez Senior Center for any questions you may have about your Medicare coverage.  Please contact HICAP at (925) 602-4168 to schedule an appointment.  No Charge for this program.

Medicare.gov – The Official U.S. Government Site for People with Medicare
1-800-MEDICARE (633-4227)
Information on Medicare, Medigap policies, Medicare Advantage (formerly known as Medicare+Choice) plan options, prescription drug assistance programs, nursing homes and home health care, and other Medicare-related issues.

I am being evicted

Contra Costa County serves City of Martinez Residences with a host of programs. For information on Eviction please visit their website.

I am being evicted

You may want to call the Landlord/Tenant Disputes hotline at 925-685-9215 or 925-439-1056.

I am disabled and I need help

Contra Costa County - Aging & Adult Services

The Information & Assistance (I&A) helpline is a program of Contra Costa County’s Employment & Human Services Department. Seniors, adults with disabilities, and caregivers may call I&A to speak with knowledgeable social workers to get information, referrals to other services, and assistance with solving problems.

I&A Social Workers will listen to your needs, and provide information and referrals to community services that may be able to assist you. We will follow-up to see if your needs were met and if you require additional help.

The services of I&A are free. However some of the services we refer people to do have eligibility criteria and costs.

I am disabled and need a ride

Contra Costa County Public Transportation

I am homeless and need help

Contra Costa Crisis Center

Anyone who is homeless and needs services can call 211 or our 24-hour homeless hotline (800-808-6444).

Homeless Services
In recent years, home foreclosures and company layoffs have increased the number of homeless people locally and nationally. We operate as a service for this need.

Point of contact in two ways:

Homeless Hotline

Through the hotline, homeless individuals and families are referred to shelter, emergency food, job training, health care, mental health counseling, transportation, substance abuse treatment, and other services.

Motel Vouchers

We receive a limited amount of funding to provide emergency motel vouchers to homeless families with children and homeless individuals who have a viable plan for transitioning out of homelessness. The primary criterion is whether a voucher will make a difference and whether people are moving toward a longer-term solution to their housing problem. To be eligible, an individual or family must have picture identification and verify that their most recent residence was in Contra Costa County. Beneficiaries cannot have acute drug, alcohol, or mental health problems, cannot have medical needs or disabilities that would prevent them from managing in standard lodging without professional support, and cannot have been housed previously by our agency under similar circumstances.

Vouchers will be available beginning each November through the winter season until depleted.

I am unable to get around and need a ride

Contra Costa Public Transportation

I have a complaint about a park official

Please report your complaint to the Public Works Superintendent at 925-372-3581.

I have a family member with Alzheimer’s and I need help

Martinez Respite Group is for those with mild to moderate dementia with an ability to care for their basic needs independently, such as using the restroom and feeding themselves.  This group meets every Wednesday, 10am - 4pm at 1111 Ferry Street, Martinez CA.  For more information, please contact Bonnie Pannell at (925) 370- 8772.  One time registration fee:  $20 and a daily lab fee of $15 charged monthly. 

Alternatives for Seniors
For over twenty-three years, our commitment to helping seniors, their families, and caregivers make informed decisions when choosing a retirement community, senior apartment, assisted living or Alzheimer’s and dementia care community, nursing home or rehabilitation center, and home care services remains as strong as ever. Alternatives for Seniors has been publishing free print and online directories for senior housing and care since 1992.

The directories provide comprehensive and easy-to-understand information about senior living and senior care services, such as adult day care, hospice care, elder law, long-term care insurance, and more. You’ll also find information about Medicaid and Medicare and other topics pertinent to seniors.

So whether you use our in-depth resources to easily search information from thousands of nationwide listings for senior living, home health care, and other services. Need assistance? Call one of our senior specialists at (888) WE-ASSIST (888-932-7747).

Caring.com
We offer a free service to help families find senior care. We have thousands of reviews for Memory Care including 102 reviews for Contra Costa County Memory Care providers.

I have no food

Food Assistance Program (Martinez residents only)
Every month the Food Bank gives away USDA food in our community to anyone of any age needing assistance.  Each qualifying household is allowed one visit per month. Please note: Distributed at the Boys & Girls Club  (1301 Alhambra Avenue, Martinez, CA 94553), Monday, September 14, 10:00 a.m.-12:00 p.m., in the parking lot.

Please bring the following information to receive food:

    • Proof of income level: Monthly income of $1,471 (1 person); $1,991 (2 persons). Call for income levels per households with more than 2 people. (See phone number below).
    • Valid form of identification: Driver's license, birth certificate, I.D. card, etc.
    • Proof of address: Driver’s license, PG&E bill, telephone bill, lease or rental agreement)
    • Valid form of identification for each household member in families of 6 or more: Medical cards,
      school I.D., social security cards, etc.
      Please call (925) 676-7543 or (800) 870-3663 with any questions!
      Note: distribution is usually the FIRST MONDAY OF EACH MONTH, unless date falls on a holiday.
    Senior Food Program (Martinez residents)
    Thursdays,  1st and 3rd Thursday of the Month 
    For low-income seniors 55 years of age or
    older, who live in Martinez, with a maximum monthly gross income of less than $1,962 (1 person household) and $2,655 (2 person household). Registered individuals receive bags of food each month. There is no longer a membership fee, however, voluntary contributions are accepted. Please mark on your calendar that the program is scheduled for THE FIRST AND THIRD THURSDAY OF EACH MONTH at the Teamster’s #315 Parking lot at 2727 Alhambra Avenue, Martinez, CA 94553. For questions, call the Contra Costa Food Bank (925) 676-7543 or
    (925) 771-1303. PLEASE NOTE THE NEW LOCATION

I need a copy of a birth or death certificate

Contact the Contra Costa County Recorder's office at 925-335-7910.  Their offices are located at 555 Escobar Street in Martinez.

555 Escobar Street

Martinez
CA 94553

I need a copy of a marriage certificate

Contact the Contra Costa County Recorder's office at 925-335-7910.  Their offices are located at 555 Escobar Street in Martinez.

555 Escobar Street

Martinez
CA 94553

I need a marriage license

You can contact the Contra Costa County Clerk's Office at 925-335-7900 to apply for your marriage license.  They are located at 555 Escobar Street in Martinez. 

To receive a copy of a marriage license, you should contact the Contra Costa County Recorder's Office at 925-335-7910.  They are located at 555 Escobar Street in Martinez.

555 Escobar Street

Martinez
CA 94553

I need an emergency shelter

Contra Costa Crisis Center

Anyone who is homeless and needs services can call 211 or our 24-hour homeless hotline (800-808-6444).

Homeless Services
In recent years, home foreclosures and company layoffs have increased the number of homeless people locally and nationally. We operate as a service for this need.

Point of contact in two ways:

Homeless Hotline

Through the hotline, homeless individuals and families are referred to shelter, emergency food, job training, health care, mental health counseling, transportation, substance abuse treatment, and other services.

Motel Vouchers

We receive a limited amount of funding to provide emergency motel vouchers to homeless families with children and homeless individuals who have a viable plan for transitioning out of homelessness. The primary criterion is whether a voucher will make a difference and whether people are moving toward a longer-term solution to their housing problem. To be eligible, an individual or family must have picture identification and verify that their most recent residence was in Contra Costa County. Beneficiaries cannot have acute drug, alcohol, or mental health problems, cannot have medical needs or disabilities that would prevent them from managing in standard lodging without professional support, and cannot have been housed previously by our agency under similar circumstances.

Vouchers will be available beginning each November through the winter season until depleted.

I need help with an Alzheimer’s patient

Martinez Respite Group is for those with mild to moderate dementia with an ability to care for their basic needs independently, such as using the restroom and feeding themselves.  This group meets every Wednesday, 10am - 4pm at 1111 Ferry Street, Martinez CA.  For more information, please contact Bonnie Pannell at (925) 370- 8772.  One time registration fee:  $20 and a daily lab fee of $15 charged monthly. 

Alternatives for Seniors
For over twenty-three years, our commitment to helping seniors, their families, and caregivers make informed decisions when choosing a retirement community, senior apartment, assisted living or Alzheimer’s and dementia care community, nursing home or rehabilitation center, and home care services remains as strong as ever. Alternatives for Seniors has been publishing free print and online directories for senior housing and care since 1992.

The directories provide comprehensive and easy-to-understand information about senior living and senior care services, such as adult day care, hospice care, elder law, long-term care insurance, and more. You’ll also find information about Medicaid and Medicare and other topics pertinent to seniors.

So whether you use our in-depth resources to easily search information from thousands of nationwide listings for senior living, home health care, and other services. Need assistance? Call one of our senior specialists at (888) WE-ASSIST (888-932-7747).


Caring.com
We offer a free service to help families find senior care. We have thousands of reviews for Memory Care including 102 reviews for Contra Costa County Memory Care providers.

I need help with long term care

Alternatives for Seniors
For over twenty-three years, our commitment to helping seniors, their families, and caregivers make informed decisions when choosing a retirement community, senior apartment, assisted living or Alzheimer’s and dementia care community, nursing home or rehabilitation center, and home care services remains as strong as ever. Alternatives for Seniors has been publishing free print and online directories for senior housing and care since 1992.

The directories provide comprehensive and easy-to-understand information about senior living and senior care services, such as adult day care, hospice care, elder law, long-term care insurance, and more. You’ll also find information about Medicaid and Medicare and other topics pertinent to seniors.

So whether you use our in-depth resources to easily search information from thousands of nationwide listings for senior living, home health care, and other services. Need assistance? Call one of our senior specialists at (888) WE-ASSIST (888-932-7747).

Caring.com
We offer a free service to help families find senior care. We have thousands of reviews for Long Term Care including 102 reviews for Contra Costa County Memory Care providers.

Ombudsman Services of Contra Costa
Finding a facility can be a daunting task for residents and their families. Ombudsman Services is not a placement agency but we do offer assistance to individuals and their family and friends who are trying to navigate the long term care system.

I need meals delivered

Meals on Wheels  of Contra Costa

We support homebound elders to maintain their health and dignity, and to live independently in the comfort and security of their own homes. We serve homebound senior citizens who have one or more chronic health conditions that prevent their preparing nutritious daily meals for themselves.

I need to have the colored curb repainted

Notify the City Corporation Yard at (925) 372-3580.

I need to know about food stamps

For Food Stamp and general assistance you can contact Calworks.  Their numbers are:

Central County: 925 602-9379 

East County: 925-706-4980

West County: 510-412-3000

 

I need to know about Medicaid or Medicare

California Medicare News: 
Variety of current articles on Medicare-related topics.

Health Insurance Counseling & Advocacy Program (HICAP)
1-800-434-0222
Free counseling about Medicare, Medigap policies, Medicare Advantage plans, Medicare fraud, filing an appeal and long-term care insurance.  We offer appointments at the Martinez Senior Center for any questions you may have about your Medicare coverage.  Please contact HICAP at (925) 602-4168 to schedule an appointment.  No Charge for this program.

Medicare.gov – The Official U.S. Government Site for People with Medicare
1-800-MEDICARE (633-4227)
Information on Medicare, Medigap policies, Medicare Advantage (formerly known as Medicare+Choice) plan options, prescription drug assistance programs, nursing homes and home health care, and other Medicare-related issues.

I want a copy of the City Budget

The City of Martinez Budget is available online at the City's Finance Department.

525 Henrietta Street

Martinez
CA 94553

I want to build a fence do I need a permit?

You may build a fence without a permit not exceeding 6 feet in height, except within the required front yard area you may not exceed 3 1/2 feet in height.

If you wish to build a fence taller then what is permitted you will have to apply for variance approval and for building permits. 

You can contact the Community Development Department at 925-372-3515 for further information.

Fences, Walls & Hedges Requirements

I want to complain about a faulty parking meter

Contact the City of Martinez Parking Meter Shop at 925-372-3591. 
Please have the Parking Meter number and location of the meter available.

I want to complain about a fence

Here are the fence requirements.  You may contact the City of Martinez Community Development Department at 925-372-3515.

I want to complain about a teacher

You can contact the Martinez Unified School District at 925-335-5800.  They are located at 921 Susana Street in Martinez.

I want to complain about an illegal addition on a home

Contact the City of Martinez Building Department at 925-372-3550.

I want to complain about barking dogs

Contact Contra Costa County Animal Control at 925-335-8300.  They are located at 4800 Imhoff Place, Martinez.

I want to complain about construction noise

The City of Martinez does have a Noise Ordinance, which allows construction noise during the following hours: Monday - Friday 7:00 am to 7:00 pm and Weekends and Holidays 9:00 am to 5:00 pm.

For complaints you may call the City of Martinez at 925-372-3500 or for after hours call the Martinez Police Department at 925-372-3440.

I want to complain about garbage cans left on the sidewalk

You can contact the City of Martinez Code Enforcement regarding garbage cans being left out at 925-372-3598. 

Here are the regulations regarding Garbage Container Placement

I want to complain about Home Care

Ombudsman Services of Contra Costa

Finding a facility can be a daunting task for residents and their families. Ombudsman Services is not a placement agency but we do offer assistance to individuals and their family and friends who are trying to navigate the long term care system

I want to complain about noisy neighbors

Contact the City of Martinez Police Department at 925-372-3440 (if it is life threatening or an emergency call 911.)

I want to complain about potholes

Contact the City of Martinez Public Works Maintenance Division at 925-372-3580.

I want to complain about tree roots lifting up the sidewalk

Contact the City of Martinez Public Works Maintenance Division at 925-372-3580.

I want to complain about uncollected trash

Contact the garbage company Allied Waste/Republic Services at 925-685-4711 or 925-685-4716.

I want to dispose of a Christmas tree

Contact the garbage company, Allied Waste/Republic Services, at 925-685-4711, or the City of Martinez Solid Waste/Recycling at 925-372-3531.

I want to get married

You can contact the Contra Costa County Clerk's Office at 925-335-7900 to apply for your marriage license.  They are located at 555 Escobar Street in Martinez.  They also perform marriage ceremonies.

555 Escobar Street

Martinez
CA 94553

I want to make a complaint against a Firefighter/paramedic

Contact the Contra Costa Fire Protection District at 925-941-3300.  They are located at 2010 Geary Road in Pleasant Hill.

I want to make a complaint against a Police Officer

Contact the City of Martinez Police Department Administration at 925-372-3445.

I want to report a pothole

Call Corporation Yard at 925-372-3580

I want to report drugs in the park

Please contact our Police Department at 925-372-3440.

I want to report gangs in the park

Please contact our Police Department at 925-372-3440.

I want to report too much trash in a park

Please contact our Parks Division at 925-372-3580.

I want to report abuse of an elder

Adult Protective Services

Overview
Suspected elder and dependent adult abuse should be reported to Adult Protective Services, as well as the Police, if that abuse took place outside a long-term care facility.

Many professionals are required by law to make these reports (including law enforcement, health care, clergy, humane society workers). Anyone else may make a report to APS.

The identity of the reporting party can be kept confidential.

Ombudsman Services of Contra Costa

Finding a facility can be a daunting task for residents and their families. Ombudsman Services is not a placement agency but we do offer assistance to individuals and their family and friends who are trying to navigate the long term care system

I want to request a no parking zone

You can send a request form to the Engineering Department to have put on the agenda at the Traffic Safety Committee meeting held quarterly.

I want to request a stop sign

You can sent a request form to the Engineering Department to have put on the agenda at the Traffic Safety Committee meeting held quarterly.

If I attach a digital photo or other digital document to a E-Request request, does it matter if it is a large file size?

The E-Request system cannot accept digital photos (or other documents) that exceed 300 kilobytes (Kb) in size.

By default, the file size for many digital photos is over 1 megabyte.  You may need to modify the resolution of a digital image to 72 dots per inch (dpi) to reduce its size to 300 Kb in order to upload it with your E-Request.

My street sign is missing or damaged

Call the Martinez Corporation yard at (925) 372-3580.

Please remove graffiti from the park

Please report graffiti to our Parks Division at 925-372-3580.

Tell me about after school programs

                      

Martinez Boys and Girls Club
301 Alhambra Ave, Martinez
925-228-3677
Ages 6 to 18 years
2:00 – 6:00PM
Monday - Friday

Tell me about athletic or fitness programs for children

If you're interested in . . .

Sports Programs: contact Recreation Division at 372-3510   

Youth Baseball & Softball: contact MYBA at 229-3884

Swim Team: contact MCST www.gototters.org

Soccer: contact AYSO at 686-2824

Football: contact MYF at 229-4691

Wrestling: contact number is 682-8000x 5016

4-H: contact CCC 4-H Club at 646-6543

  

 

 

Tell me about recreation programs for children

See Recreation Division current special events, classes and programs for children.

Activity Guide

Tell me about Section 8 housing

The Housing Authority of the County of Contra Costa provides rental subsidies and manages and develops affordable housing for low income families, seniors and persons with disabilities in Contra Costa County.

Tell me about support for senior housing

A Place for Mom

Martinez, CA offers more than 30 senior living options. Our compassionate Senior Living Advisors are local experts who offer personalized assistance, financial resources and time-saving advice. We have helped more than 1,099 families in the Martinez California area find the right senior care and senior living community options to match their unique needs and budget.

    • Visit and compare multiple communities
    • Find a senior living communities that matches your wants and needs
    • Discover communities in the area you may have missed

Tell me about the Fair Housing Program

The Housing Authority of the County of Contra Costa provides rental subsidies and manages and develops affordable housing for low income families, seniors and persons with disabilities in Contra Costa County.

Tell me about the Low Income Home Energy Assistance Program (LIHEAP)

Contra Costa County
Community Services Department
Home Energy Assistance Program
30 Muir Road Martinez, CA 94553
http://www.contracosta.ca.gov/4336/Weatherization

 

The drains/sewers in my street smell bad

For problems with the storm drains, contact the City of Martinez Public Works Maintenance Division at 925-372-3580.

If there is a problem with the sewer, contact the Central Sanitation District at 925-689-3890 or the Mt. View Sanitary District at 925-228-5635.

The pavement is broken

Call the Martinez Corporation Yard at (925) 372-3580.

The traffic lights are out

Traffic lights are operated by Contra Costa County Public Works Department they can be reached at (925) 313-2000.

There is a leaky fire hydrant on my street

If you have Contra Costa Water District as your water provider call (925) 688-8000.

If you have Martinez Water as your water provider call (925) 372-3580.

What do I do if I can't remember my username or password?

Your username is the email address you provided when you created your account.  If you don't recall which email address you used, you will need to email support MartinezConnects@cityofmartinez.org

If you forgot your password you can request a password reset/temporary password by clicking the "Forgot Username or Password" link in the login window.  City staff cannot lookup passwords.

What is E-Request?

E-Request is the City's Citizen Relationship Management (CRM) system.  Through E-Request you can access an extensive list of frequently asked questions (FAQs).  You can also report an issue, submit a request, or provide a comment.

With E-Request you have the ability to track the process of addressing your request and provide additional information.  Your submission is private in that no other citizen can see or track the status of your request and any additional information you provide.

What is Martinez City Assist?

Martinez City Assist is the city’s Citizen Relationship Management (CRM) system. Through Martinez City Assist you can access an extensive list of frequently asked questions (FAQs). You can also report an issue or code violation, submit a request, or provide a comment on your request.

With Martinez City Assist, you have the ability to track the progress of your request and provide additional information. Your submission is private in that no other citizen can see or track the status of your request and any additional information you provide.

What is Martinez Connects?

Martinez Connects is the City's mobile service and information portal app for iPhone and Andriod phone users.  With Martinez Connects you can report an issue, submit a request, or provide a comment.  Best of all, it is completely integrated with E-Request!  Your user account on one works on the other.

With Martinez Connects and E-Request you have the ability to track the process of addressing your request and provide additional information. Your submission is private in that no other citizen can see or track the status of your request and any additional information you provide.

What is the zoning at my property?

The City of Martinez provides maps through Community View Maps, a Geographical Information System (GIS), which provides detailed information about properties from a geographic perspective.  The GIS information provided by the City of Martinez is a public resource providing a visual display of general information for your convenience.  Click here for maps and more information.

What programs are there to help me fix up my property?

Contra Costa County serves City of Martinez Residences with a host of programs, including financial help for down payment assistance, rehabilitation of owner-occupied housing, and weatherization programs. 

For more information on Contra Costa County programs for individuals go to the following link: http://ca-contracostacounty2.civicplus.com/4285/Programs

Neighbor Preservation Program

What programs exist to help the disabled?

Contra Costa County - Disability Program
The purposes of Contra Costa County's Disability Program are to increase the participation of disabled applicants and employees. The County provides assistance to disabled employees and citizens receiving services, programs, and/or participating in County activities. The County's Disability Program began in 1978, and includes complying with the requirements of the County's Rehabilitation Program, the Americans with Disabilities Act (ADA), and the Fair Employment and Housing Act (FEHA).

What recreation programs are there for Seniors?

Our mission at the Martinez Senior Community Center is to maintain a premier facility and resource center, for educational, recreational, wellness, social, and nutritional programs as well as volunteer opportunities.  Our goal is to meet the needs of the population to ensure quality of life, to promote physical, emotional, and economical well-being and to encourage participation in all aspects of community life in Martinez and surrounding cities.

What Seniors Recreation Programs exist?

View the link below and see the Senior Community Services Monthly Bulletin for classes, programs, services, trips and special events. 
Monthly Bulletin

What services does the Seniors Division provide?

Our mission at the Martinez Senior Community Center is to maintain a premier facility and resource center, for educational, recreational, wellness, social, and nutritional programs as well as volunteer opportunities.  Our goal is to meet the needs of the population to ensure quality of life, to promote physical, emotional, and economical well-being and to encourage participation in all aspects of community life in Martinez and surrounding cities.

What special programs exist for Seniors?

Our mission at the Martinez Senior Community Center is to maintain a premier facility and resource center, for educational, recreational, wellness, social, and nutritional programs as well as volunteer opportunities.  Our goal is to meet the needs of the population to ensure quality of life, to promote physical, emotional, and economical well-being and to encourage participation in all aspects of community life in Martinez and surrounding cities.

Where are the nearest hospitals?

Listed below are the area Hospitals:

Contra Costa Regional Medical Center 
2500 Alhambra Ave, Martinez, CA
925-370-5000

Kaiser Permanente Medical Center
200 Muir Road, Martinez, CA
925-372-1000

Veterans Outpatient Clinic - 150 Muir Road, Martinez - 925-372-2000.

Where are the Seniors Centers in my area?

Martinez Senior Center is open Monday through Thursday, 8:30 a.m. – 4:30 p.m. and Friday 8:30 a.m. – 4 p.m.




818 Green Street

Martinez
CA 94553
Phone: (925) 370-8770

Who do I talk to about Social Security?

Social Security delivers a broad range of services online.

Social Security offers an online retirement application that you can complete in as little as 15 minutes. It's so easy. Better yet, you can apply from the comfort of your home or office at a time most convenient for you. There's no need to drive to a local Social Security office or wait for an appointment with a Social Security representative.

In most cases, once your application is submitted electronically, you're done. There are no forms to sign and usually no documentation is required. Social Security will process your application and contact you if any further information is needed.

A car alarm is driving me crazy

Please call the Martinez Police Department at 925-372-3440.

A fire hydrant has been hit by a car

Please call 911.

Are chickens allowed within the City Limits?

Permitted Uses in R-Residential Districts:  MMC Section 22.12.080.F

Except for the R-1.5, R-2.5 and R-3.5 districts, the raising of poultry, rabbits, chinchillas, hamsters and other small animals on a site not less than 20,000 square feet in area, provided that not more than 20 of any 1 or combination of such poultry or small animals shall be permitted on any 1 acre or smaller site, and provided that no structure housing poultry or small animals shall be closer than 25 feet to a dwelling unit on the site or 50 feet to the property line.

4800 Imhoff Place

Martinez
CA 94553

Can I get a copy of the City's Fee Schedule?

Yes, the City's Fee Schedule is available on the City's Web page at http://cityofmartinez.org/services/forms.asp

Master Fee Schedule (Revised 2017)

Can I get a sign for my business?

Yes, but you should contact the Planning Division at 925-372-3515 before you put up any signs.

Can I park my R/V in my front yard.

Front yard parking of R/V's can only be on the designated parking pad next to the driveway and not in the front yard set back. 

Here are the regulations for RV Parking.

How can I conserve energy?

Visit the Sustainability Resources page to find energy efficiency tips, financing options, and other energy-related resources.

How/When do I use Small Claims Court?

Please refer to: Contra Costa County Small Claims Court

A traffic sign is broken, missing, or illegible

Contact the City of Martinez Public Works Maintenance Division at 925-372-3580.

A water main has broken

Contact the City of Martinez Public Works Maintenance Division at 925-372-3580.  If it is after hours, contact the Police Department at 925-372-3440.

Are there regulations on the maximum permissible number of pets?

Yes.  You are allowed 3 dogs/5 cats per 416-6.200 of the Contra Costa County Animals Ordinance.

4800 Imhoff Place

Martinez
CA 94553

Can I operate a home-based business out of my residence?

Yes.  You have to obtain a Business License and Home Occupation Permit in order to operate a home based business.

 

Can I pay property taxes online?

You should contact the Contra Costa County Tax Collector at 925-957-5280.

How do I dispose of a Christmas tree?

Contact Republic Services at 925-685-4711 or the City of Martinez Solid Waste/Recycling Hotline at 925-372-3531.

I have a complaint about a City employee

You may contact City Hall at 925-372-3500.

A traffic signal is out

Contact Contra Costa County Signal Maintenance at 925-313-7052, or Caltrans at 415-330-6500.

 

Do I need a license to work from home?

Yes.  You will also need a  Home Occupation Permit

How do I contact FEMA/state disaster agencies/local disaster agencies?

You can contact the following:

FEMA at 1-800-621-3362

California Office of Emergency Services at 1-916-845-8510

Contra Costa County Office of Emergency/Disaster Services at 925-646-4461

How do I contact the animal shelter?

The Contra Costa County Animal Shelter is located at 4800 Imhoff Place in Martinez, 925-608-8400.  They can help you with just about everything pertaining to animals.

4800 Imhoff Place

Martinez
CA 94553

How do I dispose of car batteries?

Contact Republic Services at 925-685-4711 or the City of Martinez Solid Waste/Recycling Hotline at 925-372-3531.  Information can also be found on the City's Curbside Recycling Services page online.

I am the victim in a pending criminal case, and want to know if the defendant has been bailed or released from jail

Please call the Contra Costa County Sheriff's Office at 925-646-4495.

I have information about a crime

Contact the law enforcement agency that has jurisdiction where the crime occurred or is occurring.  If you have information regarding a crime in the City of Martinez, you can contact the Martinez Police Department at 925-372-3440.  (If it is life threatening or an emergency call 911).  If you live in the unincorporated area of Martinez, please call 925-646-2441.

I want to complain about a broken sidewalk

Contact the City of Martinez Public Works Maintenance Division at 925-372-3580 for more information.

Can I pay my parking ticket online?

Yes, please click on the link below.

http://www.publicaccesszone.com/

Can I switch to paperless/e-billing for my City water bill?

Yes, you can register your email for paperless/e-billing.  You will need your Account and Customer ID.  Click here to send a paperless/e-billing request.


You can also do the following:

  • Pay your City Water bill online. You must have your Account and Customer ID. Click here to Pay Water Bill Online.
  • Sign up for the Electronic Funds Transfer (EFT) Program for more information call 925-372-3575.

How do I dispose of heavy trash like household appliances?

Contact Republic Services at 925-685-4711 or 925-685-4716. Information can also be found on the City's On-Call Cleanup Services page or RecycleWhere? online.

How much does a business license cost?

Business license fees vary.  Please contact Business License to obtain more information and to get a complete fee schedule. 888-602-0239 

How to obtain information during an emergency?

If you're having an emergency, call 911.  If you need to speak with someone and it's not an emergency, please call our non-emergency number at 372-3440.  In the event of an emergency such has flooding, earthquake, etc., you can also tune into the City and/or Police Department's Facebook page and Twitter account to watch for emergency information.

I have a dangerous animal / snake on my property

Contact the County's Animal Services Department.

The Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400.

The Animal Services Department in Pinole is located at 910 San Pablo Ave.  They can be reached by phone at 925-608-8400.

4800 Imhoff Place

Martinez
CA 94553

I want to notify someone about gang activity

Contact the law enforcement agency that has jurisdiction where the gang activity occurred or is occurring. If you have information regarding gang activity in the City of Martinez, you can contact the Martinez Police Department at 925-372-3440. (If it is life threatening or an emergency call 911). If you live in the unincorporated area of Martinez, please call 925-646-2441.

How do I dispose of paint and toxic materials?

Contact Republic Services at 925-685-4711 or the City of Martinez Solid Waste/Recycling Hotline at 925-372-3531. You may also view the City's Household Hazardous Waste page online.

I have a complaint about my gas, electric, water, internet or cable bill

You should contact the appropriate agency or company.

City of Martinez Water Billing 925-372-3575

Contra Costa Water District 925-688-8044

Pacific Gas & Electric Company 1-800-743-5000

Comcast/Xfinity 1-800-934-6489


AT&T 1-800-288-2020

I have a problem with barking dogs

Contact the County's Animal Services Department.

The Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400.

The Animal Services Department in Pinole is located at 910 San Pablo Ave.  They can be reached by phone at 925-608-8400.

4800 Imhoff Place

Martinez
CA 94553

I have a question about a parking ticket

Contact the jurisdiction you received the ticket from.

If you received the parking ticket from the Martinez Police Dept., we contract with a company called Citation Services (aka Public Access Zone) to handle questions and payments regarding parking tickets.  They can be reached at at 1-888-443-4501.  In addition, below is the the link to pay a parking ticket online.  (Please note, the City of Martinez does not accept payment at the police department or City Hall for parking fines.  All payments are handled through Citation Services.)

Citation Services -Pay Online

I want to report a burglary

Please call the Martinez Police Department at 925-372-3440. (If this is an emergency please call 911).

The water pressure has dropped in my neighborhood

Contact the City of Martinez Public Works Maintenance Division at 925-372-3580.  If it is after hours, please contact the Martinez Police Department at 925-372-3440.

What licenses do I need to start a business?

Each business license category is different. Please contact Business License to obtain more information. 888-602-0236

How do I dispose of used motor oil?

Contact Republic Services at 925-685-4711 or the City of Martinez Solid Waste/Recycling Hotline at 925-372-3531. Information can be found on the City's Curbside Recycling Collection or Additional Recycling Information pages online.

I have a question about a bill from the City

You may contact City offices at 925-372-3500.

I have lost my pet

Go to the Contra Costa Animal Services Center that serves your area as soon as possible.  Bring a photograph of your pet.  It is very important that you come in person to look through the kennels at least every three days after filing a report.  Volunteers at the centers will assist you in filing a "lost animal" report.  The report will be kept on file for three months.  Animals impounded without a current license are held five working days for the owner to reclaim.  It is essential that you continue to personally check the centers as only you would be certain to recognize your pet.  Do not give up too soon.  Many of the animals in the centers have wandered for weeks before being rescued by an Animal Services Officer or well-meaning people that may have held the animal for some time before turning it in.

The County's Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400.

The County's Animal Services Department in Pinole is located at 910 San Pablo Avenue.  They can be reached by phone at 925-608-8400.

4800 Imhoff Place

Martinez
CA 94553

I want a car towed from my property

There are specific laws and procedures regarding this.  Please call the Martinez Police Department at 925-372-3440. 

I want to report a hate crime

Contact the law enforcement agency that has jurisdiction where the crime occurred or is occurring. If you have information regarding a hate crime in the City of Martinez, you can contact the Martinez Police Department at 925-372-3440. (If it is life threatening or an emergency call 911). If you live in the unincorporated area of Martinez, please call 925-646-2441.

Where do I get or renew my taxi license?

Contact the Business licensing 925-372-3568 and submit to the Police Department

How do I find information about the City's Organics Recycling Program?

View the City's Organics Recycling Program page online or call Republic Services at 925-685-4711.

I have a question about my Federal Taxes

You should contact the IRS at 1-800-829-1040.

I want to adopt a pet (dogs, cats & rabbits)

You can contact the Contra Costa County Animal Services Department
The County's Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400

The County's Animal Services Department in Pinole is located at 910 San Pablo Avenue.  They can be reached by phone at 925-608-8400.

4800 Imhoff Place

Martinez
CA 94553

I want to fight a parking ticket

The City of Martinez contracts with the company listed below to handle parking tickets.  If you wish to contest a ticket, please follow the instructions on the back of the citation and/or call the company below.  Please note that if you wish to pay a parking ticket, you must send payment to Citation Services.  The City of Martinez does not accept payments for parking fines.  All payments are handled by our contacted provider listed below.

Citation Services Center
P.O. Box 63246
Irvine, CA 92602-6108
1-888-443-4501
http://publicaccesszone.com/

I want to report child abuse

Please contact the Martinez Police Department at 925-372-3440. (If this is an emergency please call 911)

I have a question about my property or real estate taxes

Contact the County Tax Assessor's office at 925-313-7400.

How do I obtain a dumpster?

Contact Republic Services at 925-685-4711.

I have a question about my property or real estate taxes

You should contact the Contra Costa County Assessors office at 925-313-7400.

I want to fight a traffic ticket

Please follow the instructions printed on the citation.  You should also receive a courtesy notice from the court.  In either case you should appear on or before the court date written on the citation.  You can contact the Superior Court in Walnut Creek at 925-646-6572.

I want to give away my dog or cat (for adoption)

Contact the County's Animal Services Department.

The County's Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400.

The County's Animal Services Department in Pinole is located at 910 San Pablo Ave.  They can be reached by phone at 925-608-8400.

4800 Imhoff Place

Martinez
CA 94553

I want to report cruelty to animals

If it is an emergency, the Martinez Police Department can be contacted at 911 or the non-emergency number is 925-372-3440.  In addition, the number for Animal Control is 925-335-8300.

How do I obtain a free kitchen organics pail for my household?

Call Republic Services at 925-685-4711 to request a free pail.  Visit the City's Organics Recycling Program page for more information about the Organics Recycling Program.

I have a question about my State Taxes

You should contact the California Franchise Tax Board at 1-800-852-5711.

I want to report a broken parking meter

Contact the City of Martinez Public Works Maintenance Division at 925-372-3591.

I want to report a stray dog/cat

Contact the County's Animal Services Department.

The Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400.

The Animal Services Department in Pinole is located at 910 San Pablo Ave.  They can be reached by phone at 925-608-8400.

4800 Imhoff Place

Martinez
CA 94553

I want to report drug dealing

Contact the law enforcement agency that has jurisdiction where the drug activity occurred or is occurring. If you have information regarding drug activity in the City of Martinez, you can contact the Martinez Police Department at 925-372-3440. (If it is life threatening or an emergency call 911). If you live in the unincorporated area of Martinez, please call 925-646-2441.

How do I order recycling containers?

You can contact Republic Services at 925-685-4711 or 925-685-4716.

I haven’t received my (water, electric, gas) bill this month

You should contact the appropriate utility company.

City of Martinez Water Billing  925-372-3575
Contra Costa Water District   925-688-8000
PG&E   1-800-743-5000

I want to report a City vehicle driven recklessly

Please contact the Police Department at 372-3440.

I want to report graffiti

To report graffiti please contact the Police Department at 372-3440.

I want to volunteer to work with animals

Contra Costa County Animal Services is always in need of volunteers to help with programs. If you are interested in becoming part of the County's Animal Services Volunteer team, please call:  925-608-8430

4800 Imhoff Place

Martinez
CA 94553

How do I purchase and obtain a discounted backyard compost bin?

Details provided in the "Backyard Composting" pdf below.  You may also call the Recycling Hotline at 925-372-3531.

I want to report a gas leak

Contact PG&E at 1-800-743-5000.

I want to report an abandoned vehicle

Contact the City of Martinez Police Department - Vehicle Abatement at 925-372-3440.

I want to report spousal abuse

Please call the Martinez Police Department at 925-372-3440.  (If this is life threatening or en emergency please call 911)

Where can I get my pet spayed or neutered?

You can contact the Contra Costa County Animal Services Department.

The County's Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400.

The County's Animal Services Department in Pinole is located at 910 San Pablo Ave.  They can be reached by phone at 925-608-8400.

4800 Imhoff Place

Martinez
CA 94553

How do I request trash cans?

Contact Republic Services at 925-685-4711.

I want to report bad tasting / looking water

Contact either:

City of Martinez Water Treatment Plant at 925-372-3588 or

Contra Costa Water District at 925-688-6000

I want to start or join a neighborhood watch

Thank you for being interested in starting or joining a Neighborhood Watch Program. The link below will provide you with information about our Neighborhood Policing Area (NPA) program and how to contact the officers assigned to your area who will be able to assist you with the Neighborhood Watch Program. 

http://www.cityofmartinez.org/depts/police/neighborhood_policing_areas.asp

My car has vanished

You should contact the Martinez Police Department at 925-372-3440. (If this is life threatening, call 911 immediately)

Where do I get a license for my dog / cat?

Contact the County's Animal Services Department.

The Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400.

The Animal Services Department in Pinole is located at 910 San Pablo Ave.  They can be reached by phone at 925-608-8400.

I want to know about recycling

You can contact Republic Services at 925-685-4711, or the City of Martinez Solid Waste/Recycling Hotline at 925-372-3531. Information can also be found through the City's Refuse and Recycling Overview page online. 

I have information about an arson crime

Please call the law enforcement agency that has jurisdiction where the crime occurred.  If the arson was in the City of Martinez, please call the Martinez Police Department at 925-372-3440.  (If this is an emergency please call 911.)

My car was vandalized

To report vandalism, contact the Martinez Police Department at 925-372-3440.

My electric bill is wrong

Contact PG&E at 1-800-743-5000.

Where is the animal shelter?

The Contra Costa County Animal Services Department in Martinez is located at 4800 Imhoff Place.  They can be reached by phone at 925-608-8400.

The Contra Costa County Animal Services Department in Pinole is located at 910 San Pablo Ave.  They can be reached by phone at 925-608-8400.

4800 Imhoff Place

Martinez
CA 94553

I want to report bad tasting / looking water

Contact the Martinez Water Treatment Plant at 925-372-3588, or the Contra Costa Water District at 925-688-8000, depending on which water district you are in.

My electric/gas bill is wrong

Contact Pacific Gas & Electric at 1-800-743-5000.

What are the rules about parking in the City?

There are many rules regarding parking within the City.  Here are a few representative rules.

If you park your vehicle in one place in excess of 72 hours, your vehicle may be towed as abandoned. 

Please follow the parking signs and curb paintings. 

Do not park the wrong way on the street.

Do not park blocking traffic. 

If parking spaces are marked, do not park outside the marked spaces.

Do not park blocking a driveway.

If you have any other questions about parking, please call the Martinez Police Department at 925-372-3440.

Who is on the most wanted list?

Please refer to FBI'S MOST WANTED LIST

I want to report blocked storm drains

Contact the City of Martinez Public Works Maintenance Division at 925-372-3580.

My gas bill is wrong

Contact PG&E at 1-800-743-5000.

Where can I get help with my car registration?

For help with your vehicle registration, contact the Department of Motor Vehicles at 1-800-777-0133, or check their web page at the link below. 

What is the street cleaning schedule?

You can look at the City's Street Sweeping Schedule  here or by going to Departments and then Public Works.  If you would like a copy mailed to you, please call the City of Martinez Public Works Maintenance Division at 925-372-3580.

Street Sweeping Schedule

Where can I renew my driving license?

For help with renewing your driver's license, contact the Department of Motor Vehicles at 1-800-777-0133, or check the link below.

DMV's website

My water bill is wrong

You should contact the City of Martinez Water Billing at 925-372-3575 or the Contra Costa Water District at 925-688-8000.

When is the garbage collection on my street?

Contact Republic Services at 925-685-4711.

My water bill is wrong

Please contact your local water company. 

You can contact the City of Martinez Water Billing at  925-372-3575, or the Contra Costa Water District at 925-688-8000.

Where is the nearest City dump site?

The nearest dump site is Acme Landfill, located at 950 Waterbird Way in Martinez.  They can be reached at 925-228-7099.

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