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Text to 9-1-1

We are proud to announce that the City of Martinez is now offering Text-to-9-1-1 services for our community. While in the Martinez city limits, citizens may text 911 if they are experiencing an emergency and are unable to make a voice call.

Text-to-9-1-1 is primarily for use in specific emergency situations:

  • For an individual who is speech, or hearing impaired
  • In the event of a crime such as a home invasion where speaking might give away the location of a person hiding, or in an abduction situation; or
  • In a domestic violence situation where it is not safe to make a voice call

When determining whether to make a voice call or to send a text, keep the following in mind as the above list is not all inclusive:

  • Callers should text 9-1-1 only when calling is NOT an option.
  • Texting is not always instantaneous, which means there may be a delay in the text being received by dispatch. This could cause a delay for emergency response.
  • Location information is not always reliable when using Text-to-9-1-1.
  • A text data plan is required to place a Text-to-9-1-1.
  • It is not safe to text and drive.

How to text 911 in an emergency:

  • Enter the number 911 in the “To” field.
  • The first text message to 911 should contain the location of the emergency and what the emergency is if possible.
  • Keep messages brief and concise.
  • Do not use abbreviations or slang, as this could lead to misunderstandings.
  • Answer the questions the dispatcher is asking as quickly and concisely as possible.

You will receive a “bounce-back” message if you are out of jurisdiction, or your text is not received by a dispatch center (FCC requirement of cellular providers). The bounce-back message will also advise you to make a voice call.

This technology has been tested with the four major cellular providers (AT&T, Sprint, T-Mobile and Verizon), and MPD personnel have been trained on how to utilize this new system to better serve our community in times of an emergency.

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