Text to 9-1-1
We are proud to announce that the City of Martinez is now offering Text-to-9-1-1 services for our community. While in the Martinez city limits, citizens may text 911 if they are experiencing an emergency and are unable to make a voice call.
Text-to-9-1-1 is primarily for use in specific emergency situations:
- For an individual who is speech, or hearing impaired
- In the event of a crime such as a home invasion where speaking might give away the location of a person hiding, or in an abduction situation; or
- In a domestic violence situation where it is not safe to make a voice call
When determining whether to make a voice call or to send a text, keep the following in mind as the above list is not all inclusive:
- Callers should text 9-1-1 only when calling is NOT an option.
- Texting is not always instantaneous, which means there may be a delay in the text being received by dispatch. This could cause a delay for emergency response.
- Location information is not always reliable when using Text-to-9-1-1.
- A text data plan is required to place a Text-to-9-1-1.
- It is not safe to text and drive.
How to text 911 in an emergency:
- Enter the number 911 in the “To” field.
- The first text message to 911 should contain the location of the emergency and what the emergency is if possible.
- Keep messages brief and concise.
- Do not use abbreviations or slang, as this could lead to misunderstandings.
- Answer the questions the dispatcher is asking as quickly and concisely as possible.
You will receive a “bounce-back” message if you are out of jurisdiction, or your text is not received by a dispatch center (FCC requirement of cellular providers). The bounce-back message will also advise you to make a voice call.
This technology has been tested with the four major cellular providers (AT&T, Sprint, T-Mobile and Verizon), and MPD personnel have been trained on how to utilize this new system to better serve our community in times of an emergency.